What People Say 😊
"Thank you so much for helping me with my new laptop. You went above and beyond and I really appreciate your help! Thank you again!"
Niki D.
"Thank you again for helping me with the setup of my laptop. You were thorough, friendly, and professional! I am working from home with greater efficiency. I appreciate you!"
Roger M.
"Thank you so much for your help setting up my new laptop and especially your availability after the fact, when I really needed guidance."
Jeffrey W.
"I want to thank you so much for all of your help setting up my new computer. It meant a lot to me that you took the time to show me how to do a few things and also help me transfer everything over from my old laptop to my new one. Thank you so much for your time and patience."
Dean M P.
"Thank you again for your help setting up my new laptop. Working on an updated computer so I could VPN to work has made my life so much easier. I appreciate your flexibility especially in such uncertain times like now. You are a great asset to the IT team at UCSF."
Gerardo M.
"I want to thank Dimitri for his assistance in getting my new laptop set up. He let me know exactly what to do in advance of our appointment, gave me an estimate of how long it would take (which turned out to be pretty accurate!), and answered all of my advance and follow up questions. And he let me know a good place to get some lunch during the software installation. All in all, a very smooth, friendly experience!"
Joshua G.
"Big thank you for helping me with my new laptop! You were professional, patient, thoughtful, and thorough – and went above and beyond to make sure my computer would be set up even better than my last. You were experienced and great with troubleshooting. I also appreciated how responsive you were when I couldn’t figure out how to open up apex, and made a trip out to help me in person a few days after installing the computer. THANK YOU!"
Leslie S.
"Thank you so much for setting up my laptop quickly and helping to resolve another issue with my cisco phone. Your service was excellent and I really appreciated that you went out of your way to help me with another issue!"
Heather G.
"Thank you for getting everything set up and running smoothly for me! It made settling into my new position a lot easier. Best,"
Elisabeth S.
"Thank you for fixing an error message in my outlook (that has persisted for months and that others before you couldn't fix)! I also appreciate your fast work upgrading my computer, thoughtful follow-up emails, and responsiveness to my questions throughout the process. So glad you are part of the UC IT service team! Best,"
Darnele W.
"Thank you for taking the time to set up my new laptop. You were diligent in ensuring my laptop mirriored my desktop and worked to make all systems function as needed. I also appreciate you going out of your way to open an IT ticket to get our office computers mapped properly."
Nicole C.
"Thank you, Dimitri, for being so helpful with setting up my office laptop. You were so patient with all my questions and I really appreciated your expertise! Best," All the best,"
Christine Z.
"Thank you Dimitri for all your help with setting up my laptop!! I really appreciated how knowledgeable you were in customizing the computer to fit my needs."
Lin S.
"Thank you for all your help! I appreciate your patience and follow up to get my laptop setup. All the best,"
Karen S.
"Thank you for your service for deployment of 1 desktop, on August 16th I am very satisfied with you service. Best regards,"
Nehal G.
"Our lab would like to recognize you for the exceptional service you provided.
Thank you,"
Angela L.
"Thank you so much for your patient and excellent assistance deploying my new laptop.
You took the time to set up everything perfectly and it has been a seamless transition for me from old to new laptop –
that is no easy feat, and you made it possible.
Thank you so much for your exemplar service, which is truly appreciated."
Kristin C.
"Thank you for your outstanding support in setting up my new laptop.
You spent the whole afternoon making sure it worked correctly.
I was especially impressed that when there were issues in setting up EPIC,
an area that you were unfamiliar with, that you got additional help and also learned more yourself
so you could help the next person better. I also appreciated that you checked in after you got back
from vacation to make sure the last item was installed correctly. You responded promptly to emails
(like when the outlook somehow got disconnected) and gave clear instructions so I could do it myself.
Thank you again for the excellent service."
Ann P.
"Thanks for checking in! Everything is working nicely. Thanks very much for taking the time to configure my new laptop! I really appreciate your tenacity and commitment to solving the issues that came up. Best,"
Brookelle L.
"I cannot thank you enough for all your help and expertise in setting up my new computer. It was delightful to work with you! Have a lovely weekend! Thank you,"
Cathleen E.
"Shout out to Dimitri for hooking it up! My new computer, that is. I was so worried about getting a new desktop, you never know what new headache could be around the corner, but it’s been a flawless process. I’m loving my new computer :D Thanks again!!"
Cathlin R.
"Thank you so much for the deployment of my laptop and docking station. Your service was phenomenal! I appreciate the way you checked in with me prior to arrival to ensure that we had the correct adapters for my monitor. Everything was set up perfectly. Thank you for taking the time make sure I had access to all of the applications I routinely use. Best,"
Nakisha R.
"Thanks, Dimitri, for setting up the new laptop for our per diem staff! I really appreciated you taking the extra step of sending emails to help us trouble-shoot any problems with mapping a network drive and modifying the close lid action. So far, we’ve had to problems and all has gone smoothly! Thank you!"
Jennifer G.
"I wanted to recognize Dimitri for the outstanding attention to one of our MDs, Dr. Pletcher (RITM0206017). Dimitri was here for over 3 hours to setup the desktop for Dr. Pletcher and made sure that everything was in order by following the next week. Such dedication is very commendable and I am very happy to see someone with a good attitude as well. Thank you and I hope Dimitri stays with UCSF for a long time to come." All the best,"
Pranathi S.
"Thank you so much for all your help during my start as a new faculty. Without patience, professionalism, and perseverance, I would not have been able to get my IT access sorted. I cannot express my gratitude for making this process infinitely easier! Thanks a million!" All the best,"
Mariza D.
"My new computer is working perfectly Thank you for the successful deployment of my new computer! Your correspondence with me prior to deployment allowed me to be adequately prepared for the entire process! Have a Happy New Year!" All the best,"
Ruth G.
"Thank you for following up on the deployment of my laptop and docking station. Everything was installed correctly and you took the time to make sure I had everything that I needed, and everything is continuing to work fine. Your demeanor while dealing with the installation was very methodical and you were very helpful with any questions that I had."
Colin H.
"I keep meaning to send this email in recognition of your stellar service, but when you came by this morning to finish the job by picking up the loaner monitor I remembered to do it. You are an amazing, knowledgeable, thorough and considerate person, and IT is not only incredibly fortunate to have someone like you (not all service agents have your qualities), I feel they should reward you for the perfect and painstaking job you did, starting with replacing my hard drive, but also helping me with several other random IT issues along the way. Your follow-up is uncommon, and should be highly appreciated by your manager. I hope that you are assigned to my office, next time my office mate or I have any type of computer issue. You are the best!"